51 Prompts for Customer Discovery

Act as a customer loyalty consultant. Create questions to discover factors that contribute to customer loyalty and retention within [specific industry].

Imagine you are a competitive analyst. Create questions to reveal what limitations customers experience with their current solutions using [industry details and target customer profile].

Imagine you are an innovation adoption consultant. Develop questions to determine how open customers are to adopting cutting-edge technology or innovative solutions using [ideal customer profile definition].

Act as a customer experience specialist. Create an interview guide to understand what aspects of customer service are most valued by the target audience using [ideal customer profile definition].

Imagine you are a consumer psychologist. Design questions to understand the underlying motivations for customers to adopt new solutions within [specific industry].

Act as a demand planning consultant. Create questions to uncover any seasonal or cyclical trends that affect customer needs and how these might impact product usage using [industry and customer profile details].

Imagine you are a customer support strategist. Develop questions to determine the customer’s preferred channels and formats for receiving support and training using [target customer profile].

Act as a product customization consultant. Develop questions to explore how much customization customers expect from the product and their willingness to pay for customized solutions using [ideal customer profile definition].

Imagine you are a product innovation strategist. Create questions to gauge customer interest in specific new features and to identify any features they feel are currently missing using [target customer profile].