51 Prompts for Customer Discovery

Act as a purchasing decisions expert. Develop questions to understand the key decision criteria that customers use when evaluating new solutions, including must-have features and deal-breakers, using [target customer profile].

Imagine you are a workflow integration specialist. Design questions to assess how easily customers can integrate this solution into their existing workflow and any adaptations they may need using [product/service details].

Act as a demand planning consultant. Create questions to uncover any seasonal or cyclical trends that affect customer needs and how these might impact product usage using [industry and customer profile details].

Imagine you are a customer support strategist. Develop questions to determine the customer’s preferred channels and formats for receiving support and training using [target customer profile].

Act as a product customization consultant. Develop questions to explore how much customization customers expect from the product and their willingness to pay for customized solutions using [ideal customer profile definition].

Imagine you are a product innovation strategist. Create questions to gauge customer interest in specific new features and to identify any features they feel are currently missing using [target customer profile].